Services
Training Programs at Nava Capita
At Nava Capita, we believe that people are our most valuable asset. Our Training Programs are designed to empower employees at all levels with the skills, knowledge, and mindset needed to drive operational excellence, customer satisfaction, and sustainable growth.
Program Objectives
Our training programs aim to:
Core Training Modules
Every new hire undergoes a structured onboarding program covering company values, operational standards, safety protocols, and role expectations to ensure a smooth integration into the Nava Capita ecosystem.
Frontline teams are trained in customer service, point-of-sale systems, inventory handling, visual merchandising, and compliance standards to maintain a consistent and high-quality in-store experience.
For managers and high-potential employees, we offer programs focused on team leadership, performance management, communication, and decision-making to build a strong leadership pipeline.
Staff are trained on all digital tools and systems—such as ERP platforms, sales analytics, and reporting dashboards—to drive efficiency and data literacy.
Ongoing sessions ensure employees stay up to date with changes in policies, health & safety regulations, and industry best practices.
Delivery Methods
We use a blended learning approach, combining:
Measuring Impact
Training effectiveness is measured through knowledge assessments, performance KPIs, employee feedback, and store-level outcomes. Insights are used to continuously refine content and delivery methods.
At Nava Capita, training is not a one-time event—it’s an ongoing investment in our people, culture, and future.